Contact
Talk to the team about your screening workflow.
Use support@screenveritai.com for account help, integration questions, commercial requirements and privacy or security enquiries. Include the context we need to route your request.
- Product and API
- Screening scope, integration requirements and usage questions.
- Accounts and billing
- Subscription allowances, prepaid balance and payment support.
- Trust and procurement
- Security information, provider disclosures and DPA review.
Email ScreenVeritAI
Help us understand the request.
| Topic | Useful details |
|---|---|
| Technical support | Page or endpoint, approximate UTC time, search/check ID and a sanitised error message. |
| Billing | Account email and invoice or payment reference. Never send full payment-card details. |
| Commercial requirements | Expected monthly volume, workflows, integration needs and required terms. |
| Privacy or security | The affected account or feature, the issue and a safe way to reach you. Do not include passwords or API keys. |
Report a suspected security issue privately.
Email the support address with “Security” in the subject. Describe the affected feature and the minimum information needed to reproduce the issue. Do not access other users’ records or send customer data as proof.
For DPA or procurement requests, identify your contracting organisation and intended workflows. Specific commercial, processing or response-time commitments require written agreement.
Write to support
Choose the workflow and terms that fit your organisation.